Refund & Cancellation Policy

1. Policy Overview

Our refund and cancellation policies vary based on the service you’ve purchased. This is because each service type involves different resources, timelines, and commitments:

2. Bespoke Services (Clothing & Embroidery)

Bespoke services involve custom work tailored specifically to your requirements. Refund eligibility depends on the stage of work completion:

2.1 Refund Timeline for Bespoke Services

2.2 Express Services (24-Hour Turnaround)

• Cancellation Window: Must cancel within 2 hours of placing order
• Refund if Cancelled: Full refund minus ₹500 processing fee
• After Work Begins: No refund due to priority scheduling
• Quality Issues: Full refund or remake at no charge

2.3 Bridal & Wedding Packages

• Initial Consultation: Non-refundable ₹2,000 fee
• Before Fabric Selection: Refund minus consultation fee
• After Fabric Purchase: No refund; packages can be modified
• Timeline Changes: No charge if 30+ days before event
• Rush Charges: Non-refundable once work prioritized

2.4 Design Changes & Scope Modifications

3. Fashion School Courses

Course refunds are structured to balance student flexibility with our resource planning:

3.1 Course Cancellation & Refund Schedule

3.2 Online vs. In-Person Courses

Online/Recorded Courses:

• Refund available if less than 25% of content accessed
• Full refund if technical issues prevent access (our fault)
• No refund once certificate of completion issued
• Course access revoked upon refund

In-Person Courses:

• Refund based on classes attended vs. total classes
• Must return any distributed materials in unused condition
• Studio access terminated upon cancellation
• Cannot cancel during final 2 weeks of course

Hybrid Courses:

• Refund calculated separately for online and in-person components
• Must complete in-person sessions to receive online materials
• Partial completion may qualify for partial credit

3.3 Payment Plans & Refunds

If enrolled on a payment plan:

• Refund applies only to unpaid installments
• Paid installments follow standard refund policy
• Remaining balance must be settled before refund processed
• Course access suspended until matter resolved

3.4 Course Cancellation by D&D

3.5 Student Material Kits

• Unopened Kits: Full refund if course cancelled before start
• Opened Kits: Non-refundable; kit is yours to keep
• Partial Kits: Refund only for unused sealed components
• Special Order Items: Non-refundable once ordered for you

3.6 Special Workshops & Webinars

• Cancellation: 48 hours before event for 100% refund
• 24-48 Hours: 50% refund (materials already prepared)
• Less than 24 Hours: No refund; recording access provided
• No-Show: No refund; recording access may be available

4. Supplies Store

Our supplies store operates with standard retail return policies, with some category-specific conditions:

4.1 General Return Policy

4.2 Category-Specific Policies

4.3 Defective or Damaged Items

4.4 Online Order Returns

• Same Process: Same policy as in-store purchases
• Return Shipping: Customer pays unless item defective/wrong
• Return Address: Provided upon request approval
• Inspection: Item inspected upon receipt before refund
• Original Shipping: Non-refundable (except our error)

4.5 Bulk Orders

• Special Terms: Bulk orders may have custom return terms
• Partial Returns: May be accepted on case-by-case basis
• Restocking Fee: 15% restocking fee may apply to bulk returns
• Advance Notice: Contact us before returning bulk orders

4.6 Student Discount Purchases

• Same return policy applies
• Refund will be discounted amount paid
• Student ID verified for returns over ₹5,000
• Discount abuse may result in privilege loss

5. How to Request a Refund

Follow these steps for a smooth refund process:

5.1 Required Information

• Full name and contact information
• Order number or invoice number
• Date of purchase or service
• Service/product being refunded
• Reason for refund request
• Original payment method details
• Receipt or proof of purchase

5.2 Contact Methods

6. Refund Processing Timeline

6.1 Standard Processing Time

• Approval: Within 24-48 hours of request
• Refund Initiation: 2-3 business days after approval
• Bank Processing: 5-7 business days
• Total Time: 7-10 business days from approval

6.2 Refund Methods

6.3 Tracking Your Refund

• Confirmation email sent when refund initiated
• Reference number provided for tracking
• Check with your bank if not received in expected timeframe
• Contact us if refund delayed beyond 10 business days

7. Non-Refundable Items & Services

The following are not eligible for refunds under any circumstances:

7.1 Bespoke Services

• Completed custom garments (unless quality issue)
• Client-provided fabrics after cutting
• Fabric purchased specifically for your project
• Rush/express service fees once work prioritized
• Final fitting approval after signature

7.2 Fashion School

• Courses after first week of classes
• Opened student material kits
• Downloaded digital course materials
• Completed courses with certificates issued
• No-show for workshops/webinars

7.3 Supplies Store

• Custom-cut fabrics
• Opened threads, needles, or consumables
• Custom or special orders
• Sale, clearance, or discounted final-sale items
• Items damaged by customer use
• Items without original packaging/tags
• Opened DIY kits (except defective items)

7.4 General Non-Refundables

• Consultation fees (already rendered service)
• Shipping and handling charges
• Processing fees on partial refunds
• Digital products after download
• Services rendered as agreed

8. Quality Guarantee

8.1 What Qualifies as a Quality Issue

• Workmanship Defects: Poor stitching, uneven seams, finishing issues
• Material Defects: Fabric tears, thread breaks, embellishment failures (not due to wear)
• Specification Errors: Garment doesn’t match agreed design (our error)
• Measurement Errors: Fit issues due to our measurement mistakes
• Color Mismatch: Significant deviation from agreed color (fabric dye lot issues)

8.2 What Doesn’t Qualify

• Change in personal preference after approval
• Fit issues from client-provided measurements
• Natural fabric variations (grain, texture, slight color differences)
• Wear and tear from use
• Damage from improper care
• Changes in body measurements after final fitting

8.3 Quality Issue Resolution

Report within 7 days of receiving item/service for:

1. Assessment: We’ll examine the issue (photos may be requested)
2. Options Offered:
   • Repair: Fix the issue at no charge (most common)
   • Remake: Create replacement if repair not feasible
   • Refund: Full refund if we cannot resolve satisfactorily
3. Timeline: Resolution within 5-7 business days
4. No Cost: No charges for genuine quality issues

9. Order Modifications (Alternative to Cancellation)

Before cancelling, consider modifying your order instead:

9.1 Bespoke Service Modifications

• Design Changes: Free before fabric cutting
• Timeline Extensions: Usually accommodated at no charge
• Fabric Upgrades: Price difference applies
• Scope Additions: Additional charges quoted
• Measurement Updates: Free before cutting

9.2 Course Modifications

• Batch Changes: Transfer to different schedule (₹1,000 fee)
• Course Upgrades: Pay price difference
• Mode Changes: Switch between online/in-person (subject to availability)
• Add-ons: Additional modules or materials can be added

9.3 Supplies Order Changes

• Before Shipping: Full modification possible
• Quantity Changes: Adjust up or down before processing
• Color/Item Swaps: Free if order not yet packed
• Address Changes: Update before dispatch

10. Contact Us

Have questions about our refund policy? Need to request a refund? We’re here to help.