Privacy Policy

Welcome to Dreams & Designs. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

By using our website, services, or purchasing from our studio, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns about our policy, please contact us using the details provided at the end of this document.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for our fashion school courses
• Place an order for bespoke clothing or embroidery services
• Purchase supplies from our store
• Subscribe to our newsletter or marketing communications
• Contact us for consultations or customer support
• Participate in surveys, contests, or promotions
• Join the Bangalore Sewing Club community

This information may include:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, student ID (for enrolled students)
• Payment Information: Credit/debit card details, billing address, transaction history
• Service Details: Measurements, design preferences, fabric choices, project specifications
• Communication Data: Messages, feedback, reviews, and correspondence with us
• Profile Information: Photos, portfolio images (if you choose to share)

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, referral sources
• Location Data: General geographic location based on IP address
• Cookies & Similar Technologies: See Section 4 for more details

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors (for transaction verification)
• Social media platforms (if you choose to link your account)
• Analytics providers (aggregated website statistics)
• Marketing partners (with your consent)

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

• Process and fulfill your orders for bespoke clothing, embroidery, and supplies
• Enroll you in fashion school courses and provide educational content
• Schedule appointments and consultations
• Provide customer support and respond to inquiries
• Manage your account and preferences

2.2 Communication

• Send order confirmations, shipping updates, and service notifications
• Provide course materials, class schedules, and educational updates
• Send newsletters, promotional offers, and marketing communications (with consent)
• Notify you about Bangalore Sewing Club events and community activities
• Request feedback and reviews

2.3 Business Operations

• Process payments and prevent fraudulent transactions
• Maintain accurate business records and accounts
• Analyze trends to improve our services and offerings
• Personalize your experience and recommend relevant products/services
• Comply with legal obligations and protect our rights

2.4 Website Improvement

• Monitor and analyze website usage and performance
• Troubleshoot technical issues
• Optimize user experience and interface design
• Develop new features and services

3. Information Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We engage trusted third-party companies to perform services on our behalf:

• Payment Processors: To securely process your transactions
• Shipping Companies: To deliver your orders
• Email Service Providers: To send communications and newsletters
• Cloud Storage Providers: To store data securely
• Website Hosting Services: To maintain our online presence
• Analytics Platforms: To understand website usage (anonymized data)

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests from government authorities
• Court orders or subpoenas
• Protection of our legal rights or property
• Investigation of fraud or security issues
• Protection of the safety of our customers, staff, or the public

3.3 Business Transfers

If Dreams & Designs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your personal information.

3.4 With Your Consent

We may share your information with third parties when you give us explicit permission to do so, such as:

• Featuring your project in our portfolio or social media (with your approval)
• Sharing testimonials or reviews publicly
• Participating in collaborative community projects

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

4.1 What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences and understand how you use the site.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions)
• Performance Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and choices (e.g., language, region)
• Marketing Cookies: Track your browsing to show relevant advertisements (with your consent)

4.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies (note: this may affect website functionality)

Visit www.allaboutcookies.org for detailed instructions on managing cookies in different browsers.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

5.1 Security Measures

• Encryption: We use SSL/TLS encryption for data transmission
• Secure Storage: Personal data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Updates: We keep our systems and software up to date with security patches
• Payment Security: We use PCI-DSS compliant payment processors
• Staff Training: Our team is trained on data protection and privacy practices

5.2 Your Responsibility

While we implement strong security measures, please also:

• Keep your account password secure and confidential
• Log out after using shared computers
• Notify us immediately of any unauthorized account access
• Be cautious about sharing personal information in public forums or community areas

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

6.1 Retention Periods

• Account Information: Retained while your account is active, plus 3 years after account closure
• Order & Transaction Data: Retained for 7 years for accounting and legal compliance
• Course Records: Retained for 10 years for educational certification purposes
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: Anonymized data retained indefinitely for business analysis

6.2 Deletion

After the retention period expires, or upon your request (where applicable), we will:

• Securely delete or anonymize your personal information
• Retain only what is required by law or for legitimate business purposes
• Remove your data from active systems while maintaining backup copies for limited periods

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access & Portability

• Right to Access: Request a copy of the personal information we hold about you
• Right to Data Portability: Receive your data in a structured, machine-readable format

7.2 Correction & Deletion

• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal requirements)

7.3 Control & Objection

• Right to Restriction: Request limitation on how we use your information
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw previously given consent at any time

7.4 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Updating your preferences in your account settings
• Contacting us directly using the information below

Note: You will still receive transactional emails related to your orders and services.

7.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@dreamsanddesigns.in
• Phone: +91 98765 43210
• In-Person: Visit our studio in Bangalore

We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

8. Children’s Privacy

Our services are intended for individuals aged 13 and above. While we welcome young fashion enthusiasts in our courses (with parental consent), we do not knowingly collect personal information from children under 13 without parental or guardian consent.

For Parents & Guardians

• If a child under 13 wishes to enroll in our courses, a parent or guardian must complete the registration
• Parents have the right to review and request deletion of their child’s information
• We take extra care to protect minors’ information and limit data collection to what’s necessary for course participation

If you believe we have collected information from a child under 13 without proper consent, please contact us immediately so we can take appropriate action.

9. Third-Party Services

Our website and services may contain links to third-party websites, services, or integrations. Please be aware that:

9.1 External Links

• We are not responsible for the privacy practices of third-party websites
• Third-party sites have their own privacy policies that govern their data collection
• We encourage you to review the privacy policy of any site you visit

9.2 Third-Party Integrations We Use

• Payment Gateways: Razorpay, PayPal, or similar (they have separate privacy policies)
• Social Media: Facebook, Instagram, WhatsApp (for sharing and communication)
• Google Services: Analytics, Maps, Fonts
• Email Marketing: Mailchimp or similar platforms

These third parties may use cookies and collect data according to their own privacy policies.

10. International Data Transfers

Dreams & Designs is based in Bangalore, India. If you are accessing our services from outside India:

• Your information may be transferred to and processed in India
• We ensure appropriate safeguards are in place for international transfers
• We comply with applicable data protection laws for cross-border transfers
• Some third-party service providers may store data on servers outside India

By using our services, you consent to the transfer of your information to India and other countries where we or our service providers operate.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

How We Notify You

• We will post the updated policy on this page with a new “Last Updated” date
• For material changes, we will send you an email notification
• We may also display a prominent notice on our website
• Continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don’t hesitate to contact us: